{"id":6501,"date":"2023-07-31T12:02:50","date_gmt":"2023-07-31T12:02:50","guid":{"rendered":"https:\/\/bl.seitenwind-www.com\/advice-service\/"},"modified":"2025-06-27T12:02:50","modified_gmt":"2025-06-27T12:02:50","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/burkhardt-loeffler.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t
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Customer Service<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our relationship with our customers is that of a partnership. For us, this includes the joint creation, design and construction of the entire production layouts („customizing“). We accompany our customers throughout the entire project, from planning to commissioning.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Individualized Consulting and Layout Design<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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It is critical in the line of consulting to find an optimal solution for our customers. The existing machine program of customers plays an equally important role as the desired product program and the required production capacity. As part of our consulting services, each customer is assigned a direct contact person who works with them to analyze their individual operational requirements in detail in order to configure the right solution. We determine the appropriate machine type from our extensive product range. <\/span><\/p>\n


<\/span>The contact person assigned to him also accompanies the customer during the implementation of the project and, of course, continues to do so in the operating phase after the commissioning has been completed. It is crucial for us to follow a step-by-step process with the customer, i.e. to take future requirements into account now. We achieve this with our modular machine concept, which enables subsequent extensions and further automation. We consciously see ourselves as a special machine builder who also offers the opportunity to implement individual customer requirements in order to give our customers a competitive advantage.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Step 1: Layout design<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step 2: Assembly at our factory<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Step 3: Production with the customer's system<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CONTINUOUS SUPPORT<\/span><\/span>
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Our products stand for maximum system availability and enable extremely efficient work processes. In order to ensure the long-term use of a machine, we are available to our customers quickly and reliably for maintenance, repairs and any necessary repairs. You benefit from our high service standards and the extensive technical know-how of our employees. Our highly qualified employees have strong technical expertise and precise knowledge of typical industry processes and manufacturing processes. We are available to our customers at any time by telephone, via remote maintenance or on site for immediate problem solving and optimization of their production plant.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Your contact person<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer Service Bayreuth<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mechanics<\/strong><\/p>\n

Mr Markus Dill<\/p>\n

Phone: +49 (0) 921 162 729-33<\/a><\/p>\n

Fax: +49 (0) 921 162 729-90<\/p>\n

E-Mail: m.dill@burkhardt-loeffler.com<\/a><\/p>\n

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Electrics\/control technology<\/strong><\/p>\n

Mr Lothar Braun<\/p>\n

Phone: +49 (0) 921 162 729-30<\/a><\/p>\n

Fax: +49 (0) 921 162 729-90<\/p>\n

E-Mail: l.braun@burkhardt-loeffler.com<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service <\/span>Langenaltheim<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mechanics<\/strong><\/p>\n

Mr J\u00fcrgen Opitsch<\/p>\n

Phone: +49 (0) 9145 606-233<\/a><\/p>\n

Fax: +49 (0) 9145 606-273<\/p>\n

E-Mail: j.opitsch@burkhardt-loeffler.com<\/a><\/p>\n<\/div>\n<\/div>\n

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Electrics\/control technology<\/strong><\/b><\/p>\n

Mr Michael Bethke<\/p>\n

Phone: +49 (0) 9145 606-291<\/a><\/p>\n

Fax: +49 (0) 9145 606-219<\/p>\n

E-Mail: m.bethke@burkhardt-loeffler.com<\/a><\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer Service Our relationship with our customers is that of a partnership. For us, this includes the joint creation, design and construction of the entire production layouts („customizing“). We accompany our customers throughout the entire project, from planning to commissioning. Individualized Consulting and Layout Design It is critical in the line of consulting to find […]<\/p>\n

Read More… from Customer Service<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":5142,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6501","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAdvice and service at Burkhardt-L\u00f6ffler Maschinenbau<\/title>\n<meta name=\"description\" content=\"Competent advice from planning to commissioning. Modular machine concept. 24\/7 support & remote maintenance \u00bb Make an appointment now\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/burkhardt-loeffler.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Advice and service at Burkhardt-L\u00f6ffler Maschinenbau\" \/>\n<meta property=\"og:description\" content=\"Competent advice from planning to commissioning. 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